frequently asked questions
Our help section provides many frequently asked questions as well as a method to contact us via our customer support Help Desk. Please start by scanning through the following topics:
Prices and Payments
Q: How do I make a payment?
A: You can pay by certified check or by PayPal or Western Union. The fully clearance for a certified check is 5 weeks. If this does not fully answer your question please feel free to contact us by clicking here.
Q: What is your refund policy?
A: FloridaCharmingVilla.com will offer a full refund if the cancellation request is made at least 3 months before the arrival date. For 2 months before the arrival date, the refund is 80%. For one month before the arrival date, the refund is 50% and for 10 days before the arrival date, there is no refund whatsoever. Please feel free to contact us by clicking here.
Q: I want to mail you a check, what is your address?
A: You can send the payment at our address:
Floridacharmingvilla.com, Inc.
Attn: Travel Manager
3551 St. Charles Blvd
Suite 119
Kirkland, Quebec H9H 3C4
If this does not fully answer your question please feel free to contact us by clicking here.
Q: How will I know when my payment is processed?
A: By Check: If you pay by check, please allow at least two weeks from the time it is mailed before it is processed. A notification by email is sent after each
payment is processed. If you do not receive an email from us after 2 weeks, please contact us about the payment.
By PayPal or Western Union: If you pay by PayPal or Western Union your payment is usually processed immediately, but may take up to 24 hours. To find out if your payment you need to login to your PayPal or Western Union account and check the status of your payment.
If this does not fully answer your question please feel free to contact us by clicking here.
Q: What is a 'Renter Overpayment Scam'?
A: Scammers will send you an inquiry, which may seem legitimate, but at some point suggest they send you more than your rental fees and ask you wire back the difference. The check they send you will be a fake, but usually takes the bank several weeks to catch it. By then, you have wired the difference back and will be unable to recover what you have sent. In some instances, the bad check will even clear your bank initially. We suggest you insist on exact payment, however, if you do accept an overpayment, wait at least 30 days before returning any funds. If you receive a suspicious inquiry mentioning that a third party (a business, assistant, or someone who owes them money) is going to send an overpayment, we recommend that you delete the inquiry without responding. See fraud.org for more information.
If this does not fully answer your question please feel free to contact us by clicking here.